We hope you love what you ordered, but if for some reason you wish to return or exchange your purchase, simply follow the instructions below:
We offer a 100% money-back guarantee. You have 14 days from the date you received your package to return your items to Paula & Chlo to receive a refund. Your return must arrive within the 14 day period or a store credit will be issued. You have 30 days from the date your item was shipped (which is the date and time we send you your tracking notification) to return your order to Paula & Chlo for a store credit. After the 30 day period the item(s) become non-returnable.
Goodie Gift with Purchase Did you get a fabulous little goodie bag with a purchase that didn't work out? Be sure to include it with your return or your refund will be adjusted for the retail price of the gift.
For an item to be eligible for a return:
The merchandise must be in new, unused, original condition. The product(s) will be inspected upon receipt. The merchandise must have all the original tags, all original packaging, including the plastic bag, and or boxes that were included in the original shipment. Please DO NOT REMOVE manufactures packaging on zipper pulls, handles, shoulder wraps, and hardware covering. If the packaging or tags are removed, we will not accept the item for return. If we find your item has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on that item.
We offer a UPS label to ensure an easy return. We do not pay for return shipping. The return shipping charged will be deducted from your return amount. If you do not wish to use our label, please send your package back via whichever carrier is most convenient for you. You are responsible for your items return. If for any reason your return does not arrive, or it arrives damaged, you are responsible and you will not receive a refund. We recommend you track and insure your package.
Please send your return to:
Ugur Mumcu Mahallesi 1620. Sokak No:107
Returns received after the 30 day return deadline will be RETURNED TO SENDER and shipped back to you at your expense.
Credit will not be issued for return shipping charges.
Postage Due or COD Returns will not be accepted and will be shipped back at your expense.
Final sale items may not be returned – they are a Final Sale! Returns, Exchanges, Price Adjustments, or cancellations will not be permitted. No exceptions!
Once we have received your return and approved the condition of the item, we will refund your credit card and send you an email stating that your return is completed. We can only issue refunds on your original method of payment. Returns are processed within 3-5 days after arriving to our fulfillment center. Credits normally take 7-10 business days to appear on your credit card statement.